Our Training services include:
- Manual Handling
- Risk Assessment Training
- Ergonomic Training
- Return to Work Coordinator Training (WorkCover NSW Accredited Course)
- Stress Management
- Managing Difficult Clients
- Managing Psychological conditions - for Team Leaders and Managers
- Time Management.
This package is ideal for businesses who want their employees to learn the essentials about manual handling. Fastrack Health provides general information about how manual handling affects the body as well as basic techniques to lift and move objects safely. We address specific issues that you may have in your workplace and include the information in our course. To make it easier and more convenient for you and your staff so the session generally runs for 1.5 hours on your premises and each participant receives the training workbook and a certificate of completion. This course suits all industry types and can be used as refresher or for compliance training to meet the new Workplace Health and Safety laws. Group sizes range between 12-15 people per session.
RISK ASSESSMENT TRAINING
This training covers the competency required to identify and assess risk in preparation in the workplace for the treatment of that risk. Our training would normally apply to personnel working at a relatively simple and routine level, in which they use established organisational policy and procedures. Personnel would normally have local supervisory/management responsibility and apply known solutions to a variety of predicable problems.The training covers the first four steps of the risk management process and provides the skills and knowledge required to conduct a risk assessment. Treatment of the risk is also covered in the training.
This package suits a business where you may want your employees to know the basics about ergonomics, general information about the good posture, equipment set-up and preventative measures to reduce your workers compensation risk. We address some specific issues that you may have your workplace through a question and answer session that is included our training. The session runs for 45 minutes on your premises to make it easy for you and your employees and each participant gets the training workbook and certificate of completion. This training suits all industry types and can be used as refresher training. This will help you with managing your workers compensation risks and ensure you achieve compliance under the Workplace Health and Safety laws.
Return to Work Coordinator Training (WorkCover NSW accredited course)
This is a WorkCover course that runs for two days and is conducted in one of our offices or at your premises. The goal of this course is to train a person as a RTW Coordinator according the requirements of the NSW Workers Compensation legislation. Upon completion of this course you will be able to develop a return to work plan, identify key steps in developing a return to work program, have an understanding of NSW Workers Compensation legislation and understand the principles of premiums. You will also be able to better communicate with all stakeholders including insurers, doctors, and rehabilitation providers; Successful participants will receive a WorkCover accredited certificate. Please contact us for information or to discuss discounts for group bookings.
This is a highly interactive and dynamic workshop where participants learn how to develop strategies to:
- Reduce tension and anxiety
- Practice resiliency techniques
- Design personal action plans.
The stress management techniques and skills are taught enable the participants to improve their focus and motivation, and increase and sustain a healthy, positive attitude at work and at home.
Flexible Delivery Options:
Our stress management training courses can be customised to suit your needs via a one-off training session, or an ongoing monthly, or weekly course series. They can also be delivered as a full day workshop, half day workshop or a short “Lunch and Learn” Session. Topics covered include:
- Educational component: what is stress? – symptoms and triggers
- How do I know if I’m stressed? – evaluation
- Stress and your workplace performance
- How to minimise negative anxiety and worry
- How to manage stress effectively
- Taking responsibility, communication and teamwork
- Social & emotional intelligence
- 4 ways to reduce your susceptibility to stress
- Practical and easy relaxation tips and techniques for the workplace
- Healthy habits that contribute towards a resilient life
- How to increase happiness and maintain a healthy, confident attitude
- Personal stress-buster plan and goals.
Managing Difficult Clients
Why you should attend this course:
As service providers, we sometime find ourselves facing or handling "difficult customers". When we have to deliver "bad news", say "no" to customers or to people in power, we're often tempted to placate with a "yes". It is indeed a challenge trying to balance the need to be service-oriented and the need to deliver difficult messages to our customers. This one-day course teaches service providers how to manage difficult customer situations more effectively that work towards joint problem-solving/agreement. Learning outcomes:
- Identify what causes customers to be demanding or difficult and the consequences
- Recognise and manage your own responses
- Develop strategies for managing different types of difficult customers
- Gain confidence in handling customers appropriately
- Develop communication skills on empathetic listening, defusing conflict/anger, speaking assertively.
1. The problem tree activity - defining difficult customers
2. Understanding different communication channels and their effect
3. Assertive communication
4. Strategies for handling dissatisfaction
5. Communicating confidently and calmly, under pressure and saying things in the right way
6. Managing the extremes
7. Recharging yourself.
Managing Psychological Conditions - for Team Leaders and Managers
This workshop is aimed at helping Leaders and Managers promote and maintain health and well-being amongst their employees.
With the stresses and strains placed on everyone in today’s working world, workplaces can look at, how they might help promote and maintain mental health and wellbeing amongst their employees. With one person in five likely to be affected by mental illness and six million working days lost by Australian workplaces each year due to mental illness (ABS 2007), it makes sense for employers to implement programs that support and protect the mental health of their employees. Ultimately, these efforts sustain productivity and reduce costs. Participants learning outcomes:
- Understand the complexities and develop awareness of common mental health conditions and their impact on performance
- Develop confidence in the key principles and planning required to intervene and support employees
- Mitigate psychological injury claims through early identification and prevention
- Initiate ‘performance conversations’ that acknowledge both parties’ rights and responsibilities helping contribute to successful outcomes
- Navigate the often blurry lines of 'duty of care'
- Understand the WHS and anti-discrimination requirements
- Identify psychosocial risk barriers in the workplace
- Managing performance and making reasonable adjustments
- Handle return to work challenges
- Foster or improve early intervention programs that yield maximum return on investment
- Show greater empathy and understanding communicating mental health issues
- Understand the legal requirements and implications in not providing a safe workplace
- Develop the confidence and skills to ‘have the conversation’.
Time is relative. You can’t touch it, you can’t feel it, and you certainly can’t control it. It is, however, very precious. How are you spending your precious time? Does it match your priorities? Maybe you have a great plan, but other people’s priorities are pulling you in different directions.
When life gets busy, it is common to feel overwhelmed and spiral into procrastination. You can spend heaps of time doing things right, but if you are not doing the right things at the right times, it is simply a waste! This course will help you prioritise effectively and achieve peak performance through effective time management tools that you are easy to apply.
This course has been designed for anyone who wants to increase personal productivity and minimise stress caused through a reactive/responsive mode of working. Learning outcomes:
- Being able to understand and identifying your areas of development in time management
- Learn how urgency and importance drive your daily tasks
- Identify and develop strategies to do the right thing on the right task at the right time
- Identifying time stealers and wasters and implement strategies to reduce or stop the impact of them on your time
- Manage your work environment, and understand how it may contribute to time wastage and what to do about it
- Looking at email management and how to not be a slave to the electronic tyrant
- Learning the art of saying ‘no’ in a way that’s honest and respectful.
Other topics can include:
- Preventing and managing workplace bullying
- Managing change
- Work/life balance
- Resilience and
- Effective communication.